Raja Rani Coaching Pvt. Ltd.
Effective Date: 1 January 2026
Last Updated: 25 February 2026
Website: www.rajaraniacademy.com

1. INTRODUCTION

These Terms and Conditions (“Terms”) constitute a legally binding agreement between Raja Rani Coaching Pvt. Ltd., a company incorporated under the Companies Act, 2013 (hereinafter referred to as “Company”, “we”, “our”, or “us”), and any person accessing or using our website, mobile application, Learning Management System (LMS), or educational services (hereinafter referred to as “User”, “you”, or “your”).

By accessing, registering, enrolling, or using our Platform and Services, you agree to be legally bound by these Terms in accordance with:

The Indian Contract Act, 1872

The Information Technology Act, 2000

The Consumer Protection Act, 2019

The Copyright Act, 1957

The Companies Act, 2013

The Digital Personal Data Protection Act, 2023

Applicable rules, regulations, and amendments thereto

If you do not agree to these Terms, you must immediately discontinue use of the Platform.

2. DEFINITIONS

For the purpose of these Terms:

“Platform” means the website, LMS, mobile application, and digital systems operated by the Company.

“Services” include online courses, training programs, workshops, mentorship sessions, live classes, recorded lectures, downloadable materials, certifications, and related educational services.

“Content” includes but is not limited to videos, audio recordings, PDFs, documents, graphics, logos, course materials, templates, assignments, and proprietary intellectual property.

“User” means any individual who accesses, registers, or purchases Services from the Platform.

3. ELIGIBILITY

3.1 Users must be at least 18 years of age to enroll independently.

3.2 Users below 18 years may enroll only with consent of a parent or legal guardian.

3.3 The Company reserves the right to refuse, suspend, or cancel enrollment at its sole discretion.

4. USER ACCOUNT & REGISTRATION

4.1 Users must provide true, accurate, and complete information at the time of registration.

4.2 Users are responsible for maintaining confidentiality of login credentials.

4.3 Sharing login credentials is strictly prohibited.

4.4 The Company reserves the right to suspend or terminate accounts in case of:

False information

Misuse of Services

Violation of these Terms

5. COURSE ENROLLMENT & ACCESS

5.1 Access to courses shall be granted only after successful payment confirmation.

5.2 Course validity shall be as specified at the time of purchase.

5.3 Access is strictly for personal, non-transferable, and non-commercial use.

5.4 The Company reserves the right to modify, update, or restructure course content for quality improvement.

5.5 Live sessions may be recorded for academic, quality control, and security purposes.

6. PAYMENT TERMS

6.1 Payments must be made through authorized payment gateways.

6.2 Prices are subject to change without prior notice.

6.3 Applicable GST shall be charged in accordance with the Central Goods and Services Tax Act, 2017.

6.4 The Company shall not be liable for transaction failures due to banking or gateway issues.

6.5 In installment-based enrollments, failure to pay as scheduled may result in suspension or termination of access.

7. REFUND & CANCELLATION POLICY

7.1 Unless expressly stated otherwise, all fees are non-refundable.

7.2 No refund shall be granted once access to course content has been provided.

7.3 Refunds, if approved under exceptional circumstances, shall be processed within 7–14 working days.

7.4 The Company reserves the right to cancel or reschedule courses due to unforeseen circumstances. In such cases, alternate access or refund may be offered at the Company’s discretion.

8. INTELLECTUAL PROPERTY RIGHTS

8.1 All Content is the exclusive property of Raja Rani Coaching Pvt. Ltd. and protected under the Copyright Act, 1957 and applicable intellectual property laws.

8.2 Users shall not:

Copy, reproduce, record, or distribute Content

Share login credentials

Upload course material to Telegram, YouTube, or other platforms

Sell, sublicense, or commercially exploit Content

8.3 Unauthorized use may result in:

Immediate termination

Civil and criminal legal action

Claims for damages

Proceedings under the Information Technology Act, 2000 and Bharatiya Nyaya Sanhita, 2023

9. ANTI-PIRACY & MISUSE

Strict legal action shall be initiated in cases of:

Screen recording

Unauthorized distribution

File sharing or resale

Platform hacking or manipulation

The Company reserves the right to claim financial damages and pursue criminal remedies.

10. CODE OF CONDUCT

Users shall not:

Post abusive, defamatory, or offensive content

Harass instructors or students

Use the Platform for unlawful purposes

Attempt unauthorized system access

Violation may result in immediate suspension without refund.

11. CERTIFICATION

11.1 Certificates shall be issued upon successful completion of required criteria.

11.2 The Company reserves the right to withhold or revoke certificates in case of misconduct.

11.3 Certification does not guarantee employment, income, or business success.

12. DISCLAIMER

The Services are provided on an “as-is” and “as-available” basis.

The Company does not guarantee:

Business success

Income generation

Job placement

Specific financial outcomes

Results depend entirely on individual effort and implementation. Testimonials are illustrative and do not constitute guarantees.

13. LIMITATION OF LIABILITY

To the maximum extent permitted under Indian law:

The Company shall not be liable for indirect, incidental, or consequential damages.

Total liability shall not exceed the amount paid by the User for the specific service.

The Company shall not be responsible for technical disruptions beyond reasonable control.

14. THIRD-PARTY SERVICES

The Platform may integrate third-party services such as:

Payment gateways

Hosting providers

Communication tools

The Company shall not be liable for disruptions caused by such third-party providers.

15. DATA PROTECTION

User data shall be processed in accordance with:

The Digital Personal Data Protection Act, 2023

The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

Users consent to collection and processing of data for educational and operational purposes.

16. FORCE MAJEURE

The Company shall not be liable for delays or failures due to events beyond reasonable control including:

Natural disasters

Government restrictions

Internet failures

Power outages

Pandemic or public emergency

17. TERMINATION

The Company may suspend or terminate access without notice in case of:

Violation of Terms

Fraud

Misuse of Content

Non-payment

No refund shall be granted in such cases.

18. INDEMNIFICATION

The User agrees to indemnify and hold harmless Raja Rani Coaching Pvt. Ltd. from any claims, liabilities, damages, or losses arising from misuse of Services or violation of these Terms.

19. AMENDMENTS

The Company reserves the right to modify these Terms at any time. Continued use of the Platform constitutes acceptance of revised Terms.

20. GOVERNING LAW & JURISDICTION

These Terms shall be governed by the laws of India.

All disputes shall be subject to the exclusive jurisdiction of courts located in Surat, Gujarat, India.

21. GRIEVANCE REDRESSAL

In compliance with the Information Technology Act, 2000 and applicable IT Rules:

Grievance Officer: Raja Rani Coaching Pvt. Ltd.
Email: support@rajaranicoaching.com
Phone: +91 9327348149
Registered Office: D Gate, First Floor, Pramukhchhaya Society, Savlia Circle, Opp. Yogi Arcade, Punagam, Surat, Gujarat – 395010

Complaints shall be acknowledged within 48 hours and resolved within 15 working days.

22. SEVERABILITY

If any provision is declared invalid, the remaining provisions shall continue in full force and effect.

23. ENTIRE AGREEMENT

These Terms, along with the Privacy Policy and Refund Policy, constitute the entire agreement between the User and Raja Rani Coaching Pvt. Ltd.

Refund Policy

1. INTRODUCTION

This Refund Policy governs the refund terms applicable to purchases made on the website and digital platforms of Raja Rani Coaching Pvt. Ltd. (“Company”, “We”, “Us”, “Our”).

By purchasing any course, program, workshop, or digital service offered by the Company, the User (“You”, “Student”) agrees to be bound by this Refund Policy.

This Policy is framed in compliance with applicable Indian laws including the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020, Information Technology Act, 2000, Indian Contract Act, 1872, and other applicable regulations.

2. NATURE OF SERVICES

Raja Rani Coaching Pvt. Ltd. provides digital educational services including but not limited to:

Live online classes

Recorded online courses

Workshops and certification programs

Digital study materials

Combo learning programs

Mentorship and training services

These services involve immediate access to digital content and intellectual property. Once access is granted, the content may be downloaded, viewed, or consumed.

Due to the digital and non-tangible nature of the services, refunds are limited and strictly regulated.

3. REFUND ELIGIBILITY

Refund requests shall be evaluated strictly on a case-by-case basis and subject to the following conditions:

3.1 Time Limit

A refund request must be submitted within 24 hours of successful payment confirmation.

The 24-hour period shall be calculated from the timestamp of the payment confirmation receipt.

Requests received after 24 hours shall not be eligible for refund.

3.2 Refund Amount

If approved, 85% of the total amount paid shall be refunded.

The remaining 15% shall be retained towards:

Payment gateway charges

Platform access costs

Administrative processing fees

Applicable GST and statutory deductions

3.3 Valid Reason Requirement

To be eligible for review, the User must provide a valid and reasonable explanation.

Refund may be considered in cases such as:

Accidental duplicate payment

Technical failure preventing course access due to Company’s system error

Incorrect course enrollment due to technical glitch

Refund shall not be granted for:

Change of mind

Lack of time

Personal preference

Financial constraints

Dissatisfaction after consuming substantial course content

The decision of the Company shall be final and binding.

3.4 Promotional & Discounted Purchases

Courses purchased under:

Special discounts

Scholarships

Limited-time offers

Combo deals

Flash sales

may be declared non-refundable.

Specific promotional terms shall override this general Refund Policy.

4. NON-REFUNDABLE CONDITIONS

Refund shall not be granted in the following cases:

Request made after 24 hours

Failure to attend live classes

Partial or substantial course completion

Downloading or accessing course materials

Violation of Terms & Conditions

Account suspension due to misconduct

Sharing login credentials

Breach of intellectual property rights

Accessing significant portions of digital content shall be treated as consumption of services and may void refund eligibility.

5. REFUND REQUEST PROCEDURE

To initiate a refund request, the User must:

Email only at: info@rajaraniofficial.com

Subject Line: Refund Request – [Course Name]

Provide the following details:

Full Name

Registered Email ID

Course Name

Transaction ID

Payment Screenshot

Detailed explanation for refund

Incomplete requests shall not be processed.

6. REVIEW PROCESS

Refund requests shall be reviewed within 3–5 business days.

The Company may request additional information.

Decision shall be communicated via registered email only.

The Company reserves sole discretion in approving or rejecting refund claims.

7. REFUND PROCESSING

If approved:

Refund shall be processed within 7–10 business days.

Refund shall be credited via the original mode of payment only.

Delays caused by banks or payment gateways are beyond the Company’s control.

8. CHARGEBACKS & PAYMENT DISPUTES

If a User initiates a chargeback or payment dispute without first contacting the Company:

Immediate suspension of account access may occur.

The Company reserves the right to submit proof of service delivery.

The User may be liable for administrative, legal, or recovery costs in case of fraudulent disputes.

9. ALTERNATIVE RESOLUTION OPTIONS

Before requesting a refund, Users are encouraged to consider:

Course transfer (subject to approval)

Extended access period

Mentor clarification session

Technical assistance

Such alternatives may be offered at the Company’s sole discretion.

10. POLICY ABUSE & MISUSE

Any attempt to:

Fraudulently obtain refund after consuming content

Copy or distribute course materials

Defame the Company for coercive refund

Misuse consumer complaint mechanisms

may result in:

Immediate account termination

Legal action under the Information Technology Act, 2000

Civil and criminal proceedings under applicable Indian laws

Claim for damages and compensation

11. LEGAL COMPLIANCE

This Policy is governed by:

Consumer Protection Act, 2019

Consumer Protection (E-Commerce) Rules, 2020

Information Technology Act, 2000

Indian Contract Act, 1872

GST Act, 2017

Applicable Data Protection and Cyber Laws

Nothing in this Policy shall restrict statutory rights available under Indian law.

12. GOVERNING LAW & JURISDICTION

This Policy shall be governed by the laws of India.

All disputes shall be subject to the exclusive jurisdiction of courts located in Surat, Gujarat, India.

13. COMPANY DETAILS

Raja Rani Coaching Pvt. Ltd.
D Gate, First Floor, Pramukhchhaya Society,
Savlia Circle, Opp. Yogi Arcade,
Punagam, Surat, Gujarat – 395010
Email: info@rajaranicoaching.com
Phone: +91 9327348149
GST Number: 24AANCR4720L1Z4
Website: www.rajaraniacademy.com