Raja Rani Coaching Pvt Ltd
Address: D Gate, First Floor, Pramukhchhaya Society, Savlia Cir, opp. Yogi Arcade, Punagam, Surat, Gujarat – 395010
Email: info@rajaraniacademy.com
Support Email: support@rajaraniacademy.com
Phone: +91 9327348149
GST Number: 24AANCR4720L1Z4
Website: www.rajaraniacademy.com
Effective Date: 1st January, 2026
Last Updated: 25th February, 2026
This Privacy Policy (“Policy”) governs the manner in which Raja Rani Coaching (“Company”, “we”, “our”, or “us”) collects, uses, processes, stores, discloses, and protects personal information of users (“User”, “you”, or “your”) who access or use our website www.rajaraniacademy.com and related services (collectively referred to as the “Platform” or “Services”).
This Policy is issued in compliance with:
The Information Technology Act, 2000
The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
The Digital Personal Data Protection Act, 2023
Applicable RBI regulations for digital payments
Any other applicable laws, rules, and regulations in force in India
By accessing or using our Website or Services, or by submitting your personal information, you expressly consent to the terms of this Privacy Policy.
If you do not agree with this Policy, please refrain from using our Website and Services.
This Privacy Policy applies to:
All visitors to our Website
Registered users and enrolled students
Prospective students
Customers
Individuals who interact with us through email, phone, or other communication channels
This Policy does not apply to third-party websites linked on our Platform. Users are advised to review the privacy policies of such external websites before sharing any personal information.
We may collect the following personal information during registration, enrollment, communication, or service usage:
Full Name
Date of Birth
Email Address
Mobile Number
Residential Address
Billing Address
Educational Qualifications
Identification details (if required for certification or verification)
User ID and Password
Course enrollment details
Profile photographs (if uploaded)
You may choose not to provide certain information; however, doing so may restrict access to certain features or services.
As per the IT Rules, 2011, Sensitive Personal Data includes:
Financial information (bank account, credit/debit card details)
Passwords
Biometric information
Any other information classified as sensitive under law
We do not store debit/credit card information on our servers. All payment transactions are processed securely through RBI-compliant third-party payment gateways.
Passwords are stored in encrypted format.
We may automatically collect technical and usage data including:
IP Address
Device information
Browser type and version
Operating system
Login timestamps
Pages visited
Course activity and progress logs
Referral URLs
Geolocation data (approximate)
Cookies and tracking information
This data is used for analytics, security monitoring, service improvement, and fraud prevention.
We collect and process your information for the following purposes:
Account registration and course enrollment
Payment processing and invoicing
Providing access to live classes and recorded sessions
Issuing certificates
Customer support
Sending updates, reminders, and marketing communications
Conducting research and analytics
Legal compliance and regulatory reporting
Prevention of fraud, misuse, and illegal activities
Protection of intellectual property
Improvement of website functionality and user experience
We process data only for lawful and legitimate purposes.
We process personal data based on:
User Consent
Performance of contractual obligations
Compliance with legal requirements
Legitimate business interests
Protection of vital interests
Compliance with statutory obligations under applicable Indian laws
Users may withdraw consent at any time, subject to contractual and legal limitations.
Our Website uses cookies and similar tracking technologies to:
Improve user experience
Store login preferences
Analyze website traffic
Measure promotional effectiveness
Customize content
A cookie is a small data file stored on your device by your browser.
You may disable cookies through browser settings. However, certain features of the Website may not function properly if cookies are disabled.
If you:
Post messages on forums
Participate in chat rooms
Leave feedback
Submit comments
We collect and store such information to:
Resolve disputes
Provide customer support
Prevent misuse
Comply with legal obligations
Such content may be retained as permitted by law.
We do not sell, rent, or trade personal information.
However, we may disclose information under the following circumstances:
We may share data with our corporate affiliates or associated entities for operational and marketing purposes unless you opt-out.
We may share information with third-party vendors including:
Payment gateway providers
Hosting providers
CRM software providers
Email marketing tools
Cloud service providers
Such entities are bound by confidentiality obligations and may use the data only for providing services to us.
We may disclose personal information:
To law enforcement agencies
To regulatory authorities
Pursuant to court orders, subpoenas, or legal process
For investigation of fraud or unlawful activity
To prevent imminent harm or financial loss
We may also disclose user information to Intellectual Property rights holders under confidentiality agreements where necessary to investigate piracy, fraud, or infringement.
Due to the regulatory environment, we cannot guarantee that private communications will never be disclosed in circumstances not described herein. Unauthorized interception or misuse by third parties may occur despite reasonable safeguards.
We implement reasonable security practices under Section 43A of the IT Act, 2000, including:
SSL encryption
Secure server infrastructure
Access controls
Role-based access restrictions
Encrypted password storage
Regular monitoring and audits
However, no internet transmission is completely secure. Users acknowledge inherent risks associated with online data transmission.
We retain personal data only as long as necessary for:
Providing services
Legal compliance
Dispute resolution
Record-keeping
Upon expiry of retention requirements, data is securely deleted or anonymized.
Subject to applicable laws, Users have the right to:
Access personal data
Request correction of inaccurate data
Withdraw consent
Request deletion of personal data
Request grievance redressal
Requests may be made to the Grievance Officer.
Our services are not directed toward individuals below 18 years without parental consent. If unauthorized data collection from minors is discovered, appropriate corrective measures will be taken.
All content, study materials, videos, designs, and trademarks are protected under:
The Copyright Act, 1957
The Trade Marks Act, 1999
The Information Technology Act, 2000
Unauthorized sharing, duplication, or misuse may result in civil and criminal action under applicable Indian Penal Code provisions and other relevant laws.
Raja Rani Coaching shall not be liable for:
Unauthorized access due to user negligence
Data breaches beyond reasonable control
Failures of third-party service providers
Force majeure events
In accordance with Rule 5(9) of the IT Rules, 2011:
Name: Raja Rani Coaching
Designation: Grievance Officer
Email: support@rajaraniacademy.com
Contact Number: +91 9327348149
Address: D Gate, First Floor, Pramukhchhaya Society, Savlia Cir, opp. Yogi Arcade, Punagam, Surat, Gujarat – 395010
Complaints will be acknowledged within 24 hours and resolved within 15 days as per applicable law.
This Policy shall be governed by the laws of India.
Any disputes arising shall be subject to the exclusive jurisdiction of competent courts located in Surat, Gujarat, India.
We reserve the right to modify this Privacy Policy at any time.
Changes will be posted with an updated “Last Updated” date.
Continued use of the Website constitutes acceptance of the revised Policy.
Refund Policy
1. INTRODUCTION
This Refund Policy governs the refund terms applicable to purchases made on the website and digital platforms of Raja Rani Coaching Pvt. Ltd. (“Company”, “We”, “Us”, “Our”).
By purchasing any course, program, workshop, or digital service offered by the Company, the User (“You”, “Student”) agrees to be bound by this Refund Policy.
This Policy is framed in compliance with applicable Indian laws including the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020, Information Technology Act, 2000, Indian Contract Act, 1872, and other applicable regulations.
2. NATURE OF SERVICES
Raja Rani Coaching Pvt. Ltd. provides digital educational services including but not limited to:
Live online classes
Recorded online courses
Workshops and certification programs
Digital study materials
Combo learning programs
Mentorship and training services
These services involve immediate access to digital content and intellectual property. Once access is granted, the content may be downloaded, viewed, or consumed.
Due to the digital and non-tangible nature of the services, refunds are limited and strictly regulated.
3. REFUND ELIGIBILITY
Refund requests shall be evaluated strictly on a case-by-case basis and subject to the following conditions:
3.1 Time Limit
A refund request must be submitted within 24 hours of successful payment confirmation.
The 24-hour period shall be calculated from the timestamp of the payment confirmation receipt.
Requests received after 24 hours shall not be eligible for refund.
3.2 Refund Amount
If approved, 85% of the total amount paid shall be refunded.
The remaining 15% shall be retained towards:
Payment gateway charges
Platform access costs
Administrative processing fees
Applicable GST and statutory deductions
3.3 Valid Reason Requirement
To be eligible for review, the User must provide a valid and reasonable explanation.
Refund may be considered in cases such as:
Accidental duplicate payment
Technical failure preventing course access due to Company’s system error
Incorrect course enrollment due to technical glitch
Refund shall not be granted for:
Change of mind
Lack of time
Personal preference
Financial constraints
Dissatisfaction after consuming substantial course content
The decision of the Company shall be final and binding.
3.4 Promotional & Discounted Purchases
Courses purchased under:
Special discounts
Scholarships
Limited-time offers
Combo deals
Flash sales
may be declared non-refundable.
Specific promotional terms shall override this general Refund Policy.
4. NON-REFUNDABLE CONDITIONS
Refund shall not be granted in the following cases:
Request made after 24 hours
Failure to attend live classes
Partial or substantial course completion
Downloading or accessing course materials
Violation of Terms & Conditions
Account suspension due to misconduct
Sharing login credentials
Breach of intellectual property rights
Accessing significant portions of digital content shall be treated as consumption of services and may void refund eligibility.
5. REFUND REQUEST PROCEDURE
To initiate a refund request, the User must:
Email only at: info@rajaraniofficial.com
Subject Line: Refund Request – [Course Name]
Provide the following details:
Full Name
Registered Email ID
Course Name
Transaction ID
Payment Screenshot
Detailed explanation for refund
Incomplete requests shall not be processed.
6. REVIEW PROCESS
Refund requests shall be reviewed within 3–5 business days.
The Company may request additional information.
Decision shall be communicated via registered email only.
The Company reserves sole discretion in approving or rejecting refund claims.
7. REFUND PROCESSING
If approved:
Refund shall be processed within 7–10 business days.
Refund shall be credited via the original mode of payment only.
Delays caused by banks or payment gateways are beyond the Company’s control.
8. CHARGEBACKS & PAYMENT DISPUTES
If a User initiates a chargeback or payment dispute without first contacting the Company:
Immediate suspension of account access may occur.
The Company reserves the right to submit proof of service delivery.
The User may be liable for administrative, legal, or recovery costs in case of fraudulent disputes.
9. ALTERNATIVE RESOLUTION OPTIONS
Before requesting a refund, Users are encouraged to consider:
Course transfer (subject to approval)
Extended access period
Mentor clarification session
Technical assistance
Such alternatives may be offered at the Company’s sole discretion.
10. POLICY ABUSE & MISUSE
Any attempt to:
Fraudulently obtain refund after consuming content
Copy or distribute course materials
Defame the Company for coercive refund
Misuse consumer complaint mechanisms
may result in:
Immediate account termination
Legal action under the Information Technology Act, 2000
Civil and criminal proceedings under applicable Indian laws
Claim for damages and compensation
11. LEGAL COMPLIANCE
This Policy is governed by:
Consumer Protection Act, 2019
Consumer Protection (E-Commerce) Rules, 2020
Information Technology Act, 2000
Indian Contract Act, 1872
GST Act, 2017
Applicable Data Protection and Cyber Laws
Nothing in this Policy shall restrict statutory rights available under Indian law.
12. GOVERNING LAW & JURISDICTION
This Policy shall be governed by the laws of India.
All disputes shall be subject to the exclusive jurisdiction of courts located in Surat, Gujarat, India.
13. COMPANY DETAILS
Raja Rani Coaching Pvt. Ltd.
D Gate, First Floor, Pramukhchhaya Society,
Savlia Circle, Opp. Yogi Arcade,
Punagam, Surat, Gujarat – 395010
Email: info@rajaranicoaching.com
Phone: +91 9327348149
GST Number: 24AANCR4720L1Z4
Website: www.rajaraniacademy.com